[vc_row][vc_column width=”1/1″][vc_column_text]Complaint Handling Procedure We take our work seriously. We want to resolve your concern or complaint as effectively as possible. Our complaint policy is set out below. (1) In this Complaints Handling Procedure the words “we”, “us” and “our” mean Ashton Legal. Ashton Legal is authorised and regulated by the New Zealand Law Society. (2) In the provision of our legal services to you, we are required to: (2)(a) Act competently, in a timely way, and in accordance with instructions received and arrangements made. (2)(b) Protect and promote your interests and act for you free from compromising influences or loyalties. (2)(c) Discuss with you your objectives and how they should best be achieved. (2)(d) Give you information about the work to be done, who will do it, and the way the services will be provided. (2)(e) Charge you a fee that is fair and reasonable and let you know how and when you will be billed. (2)(f) Give you clear information and advice. (2)(g) Protect your privacy and ensure appropriate confidentiality. (2)(h) Treat you fairly, respectfully and without discrimination. (2)(i) Keep you informed about the work being done and advise you when it is completed. (2)(j) Let you know how to make … Continue reading Complaint Policy